Freshfields Bruckhaus Deringer hiring Human Resources Team Lead in Raleigh, NC | LinkedIn (2024)

Overview of the Firm and Function

Firm

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it matters most, wherever in the world that may be. We deliver seamless service across borders, cultures and languages, and the Freshfields Raleigh office is central to this vision.

Our people make our firm – we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviors of our people which is through the Being Freshfields principles, outlined below:

• we show respect to everyone
• we are there for one another
• we are open with each other
• we are positive role models

We think and work globally – we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do – we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

HR Function

The HR Function delivers all HR services across the firm and works closely with all Practice Groups and Business Services to deliver against our core global people strategy and key priorities of providing a culture we care about; outstanding career development; an inclusive working environment; and a rewarding deal for all. We promote a culture of continuous improvement and embrace innovative ways of working to ensure we keep pace and remain competitive within the rapidly evolving market we operate within. We aim to deliver an exceptional and consistent Freshfields people experience.

The HR Operations teams are central to supporting our people and enabling our people priorities.

Role summary/purpose of job

The purpose of this role is to provide comprehensive human resources administration responsibilities across the US and supporting globally. They will support the HR assistants with escalations and knowledge sharing. They are responsible for the provision of administrative support, covering all aspects of the employment lifecycle.

The role requires the job holder to work with some autonomy as they have ownership and responsibility for their own workload, and in particular owning the new joiner processes.

Key responsibilities and deliverables

• Assisting the Head of HR Shared Services in the effective management of the HR Services team ensuring all team members have clear priorities for the day;
• Provide oversight and transactional processing and administration for all main HR processes including on-boarding, job changes, secondments, leavers, retirements, work experience and renewal of fixed term contracts;
• Actively provide updates to the team on performance metrics and key performance indicators to improve the service level offered to stakeholders;
• Responding to internal inquires providing answers; managing the inquiry from initial contact to closure and ensuring a high level of client service. The job holder will ensure that correct and timely advice is provided and escalate issues when appropriate.
• Providing external correspondence to include: employment verification references and mortgage/rental applications;
• Updating documents in response to new legislation or policy changes;
• Involvement in HR projects;
• Updating and maintaining accurate information on the firm’s HR System and other filing systems;
• Building and maintaining effective relationships with the other members of the HR team;
• Provide regular and well-structured feedback to team members for recognizing both good performance and areas for improvement;
• Actively participating in process improvement discussions and implementing necessary changes.

Key requirements (Communication/skills/experience)

Essential

• Proven experience in customer service in a professional or commercial environment
• High level of IT skills, including MS Office and Excel
• Ability to maintain confidentiality of sensitive matters and respond effectively to such situations
• Strong communication skills both verbal and written
• Fluent spoken and written English essential

Desirable

• Previous experience in other Law firm administration
• Previous HR Experience
• Previous experience of Workday or other HR database preferable

EEO Statement

Freshfields Bruckhaus Deringer US LLP is proud to be an equal employment and affirmative action employer. Our policies and practices will be free from unlawful discrimination based upon race, color, ethnicity, religion, creed, sex (including pregnancy, childbirth or related medical conditions), national origin, citizenship, immigration status, ancestry, age, marital status, protected veteran status, military service, disability, medical condition, genetic information, sexual orientation, gender identity, or any basis prohibited under federal, state or local law. We strive to promote an atmosphere that encourages equal opportunities and prohibits discriminatory practices, including sexual harassment.

Disability Accommodation for Applicants to Freshfields Bruckhaus Deringer US LLP

Freshfields Bruckhaus Deringer US LLP is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at BusinessServicesRecruitment@Freshfields.com , or you can send your resume to BusinessServicesRecruitment@Freshfields.com , or you can call us at +1-212-277-4000.